This Privacy Policy explains how SaturnusGo (“we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you use our applications, websites, and services (the “Services”).
Section 1
Information We Collect
We collect only what’s needed to deliver and improve the product. Below are the main categories.
- Account Data
- Name, email, phone, password hashes, account settings.
- Profile & Booking Data
- Preferences, itineraries, hotels/events, loyalty details, Saved Places.
- Payments
- Tokenized payment identifiers (we do not store full card numbers), transaction metadata.
- Device & Usage
- App version, device IDs, performance and crash logs, diagnostics, cookies.
- Location (with consent)
- Approximate or precise, to power mobility features (e.g., pickup, routing).
Section 2
How We Use Information
We process data to operate core functionality, keep users safe, and improve the experience.
- Provide and improve the Services; personalize content and recommendations.
- Enable bookings, payments, receipts, and responsive customer support.
- Prevent fraud, ensure trust & safety, and comply with legal obligations.
- Send transactional messages and, where permitted, product updates or marketing.
Section 3
Legal Bases
Where applicable, we rely on one or more of the following legal bases.
Contract
Processing necessary to perform the contract with you (e.g., bookings, payments).
Legitimate Interests
Improving the product, preventing abuse, and securing our Services without overriding your rights.
Consent
Where required (e.g., precise location, certain marketing). You may withdraw consent at any time.
Legal Obligation
Compliance with applicable laws, regulatory requests, and lawful orders.
Section 5
Data Retention
We keep data for as long as needed for the purposes described and legal requirements.
We apply data minimization and retention schedules. When data is no longer necessary, we either delete it or de-identify it in accordance with our policies and applicable law.
Section 6
International Transfers
Where data crosses borders, we use appropriate safeguards.
We implement mechanisms such as Standard Contractual Clauses (SCCs) or equivalent safeguards, in addition to technical and organizational measures to help protect your data.
Section 7
Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data.
- Access, correction, deletion, and portability.
- Restriction or objection to certain processing.
- Withdrawal of consent where processing is based on consent.
- Right to lodge a complaint with a supervisory authority.
Section 8
Children
Our Services are not directed to children under the applicable age of consent.
If we become aware that we have collected personal data from a child contrary to applicable law, we will delete it and take appropriate steps to remediate.
Section 9
Security
We use technical and organizational measures to protect data.
Security includes encryption in transit, access controls, monitoring, and regular reviews of our safeguards. No method is 100% secure, but we work to continuously improve our protections.
Section 10
Contact
For privacy inquiries or requests, contact us:
Email: privacy@saturnusgo.com
Please include relevant IDs (booking/transaction) and your region. We respond as required by applicable law.