Frequently Asked Questions — SaturnusGo

Everything about rides, hotels, wallet, subscriptions, wishlists, AI planner, events, and more — in one place. Styled to match our Partners screen.

General

What is SaturnusGo?

Where is SaturnusGo available?

Is SaturnusGo live now?

Which languages does the app support?

How do rides work?

What ride classes are available?

Can I pay cash for a ride?

Why was my trip cancelled?

How does hotel booking work?

What is partial payment?

Can I book SPA resorts?

How do I modify or cancel a booking?

Which payment methods are supported?

Do you support P2P transfers?

How do bonuses work?

Refunds & charge processing

What plans do you offer?

What is Flexibility and charity allocation?

Do subscriptions reduce business costs?

What is the AI Weekend Planner?

How do Wishlists and Saved Places work?

Do place data and hotel data match?

Can I buy event tickets in SaturnusGo?

Where are my tickets stored?

How do you handle safety?

I see negative reviews elsewhere—does the app crash by default?

How can I contact support?

How is my data handled?

How can my business partner with SaturnusGo?

Do you provide an API?

Still have questions?

We’re here to help — reach out and we’ll get back to you.